Shipping Policy

At The Ride Up Project, we’re so grateful for every order placed in support of our mission. Whether you’ve purchased merchandise or received a thank-you item tied to a donation, we want to ensure your items arrive safely and on time.
 

All orders are processed within 3–7 business days, excluding weekends and holidays. Once your order has been packed and shipped, you’ll receive a confirmation email with tracking information (if available). Most of our items ship via USPS, UPS, FEDEX, or another standard carrier. Shipping times may vary depending on your location and the type of item ordered, but most domestic orders arrive within 5–10 business days after shipping.
 

Because we are a small, mission-based organization, some products may be made to order or fulfilled through a third-party print provider. This may result in slightly longer processing or transit times during peak seasons or special campaigns. We appreciate your patience and understanding.
 

We currently ship to customers within the United States. If you're located outside the U.S. and would like to place an order, please reach out to us at therideupproject@gmail.com, and we’ll do our best to accommodate you.
 

Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by incorrect or incomplete address information. If you realize you made a mistake, email us right away—we’ll try to correct it before your order ships.
 

Because our merchandise helps fund grants for riders with financial need, we are unable to offer returns or exchanges unless an item arrives damaged or incorrect. If you experience any issues with your order, please contact us at therideupproject@gmail.com, and we’ll make it right.
 

Thank you again for supporting The Ride Up Project—every purchase helps us move another rider forward.